CAPTUREPROOF
REDUCE ER VISITS
REDUCE NON-URGENT FOLLOW UP VISITS BY 75%
YOUR DOCTOR CAN SEE YOU NOW

FAQs

Nothing was found
What is CaptureProof?
CaptureProof is the HIPAA-compliant app for medical chat, photos or video. It can be used for Provider-to-Provider and Provider-to-Patient communication.
How can I benefit from using CaptureProof in my practice?
With CaptureProof, Providers benefit from:
  • Automatic Organization - Never organize a photo or video again, everything arrives organized.
  • Easy Analysis - See videos or photos automatically side-by-side in chronological order, to easily determine progress.
  • Consistency - A protocol is set for subsequent images in the app so your Patient can send you consistent images which will allow you to better track their progress over time.
  • Security - HIPAA and HITECH compliant.
  • Links into all EHRs - There is a unique URL for each of your Patients, which can be copied and pasted into any existing EHR.
How do I get CaptureProof?
Go to captureproof.com on the web and click the blue 'Create Account' button. Then specify you are a Provider and click 'Start Free Trial'.

The required fields are as follows:
- First Name
- Last Name
- Email
- Mobile Number
- Degree (MD, RN)
- Specialty
- Office address and phone

You will receive an email to complete the signup process. Emails sometimes get stuck in your spam folder - be sure to check this folder if the email does not arrive promptly.

The first user in your CaptureProof Virtual Office becomes the Administrator - and will have the right to approve or deny any other user from entering their Virtual Office. Currently, you cannot change your office Admin.
I signed up to CaptureProof at captureproof.com and I cannot find my invitation to join the site in my email. What do I do?
First, check your spam folder. If you cannot find the email - go ahead and try to login at: https://web.captureproof.com/sign-in.

If you have not already activated your account by confirming your email, you will get the following notification: ‘You must confirm your account before using CaptureProof. Please check your inbox for a confirmation email.’ CaptureProof will automatically resend you an email with the links necessary to activate your account.

If you are still having issues, call 415-770-2020 or email: help@captureproof.com
Why can’t Patients just send a photo or video to my smartphone? I have a password, and it’s encrypted. Is that not secure enough?
According to HIPAA (The Health Insurance Portability and Accountability Act) all Patient data (also known as PHI - Protected Health Information) needs to be transmitted and stored securely, this includes photos and videos. This means data must be encrypted in motion and at rest, most security controls on smartphones do not meet the requirements of HIPAA. A remote wipe of the phone loses all data, including PHI, loss of PHI requires appropriate reporting to HHS.

Long story short: If you lose your phone or your phone gets hacked: you will still be responsible for a security breach. You (or your organization) can be fined up to $50K per piece of Patient data lost (ie per photo or video)! Why risk it?
I have secure email. Why can’t I use that to send and receive photos and videos?
You can. However, with CaptureProof, unlike your email, photos and videos arrived organized in the patient’s chart - and can be analyzed, compared, and easily shared with your colleagues.

CaptureProof saves you time -- each image received is automatically organized chronologically into separate Patient profiles, allowing for instant analysis and comparison.
I have all these DVDs with DICOM images and X-rays that I want to upload. How can I do that with your platform?
CaptureProof is all about sharing medical photos and videos. Currently, you can take a photo of these DICOM and x-ray images with your smartphone and send them via our system or upload the media directly through the web at captureproof.com.
What type of photo or video files can I upload?
For photos, the current formats we allow you to upload are: JPG, JPEG, and/or PNG.

For videos, the current formats we allow you to upload are: MOV, MPEG, MPG, MP4, M4V, AVI, 3GP, and/or WMV.

For reports, the current format we allow you to upload is: PDF
How do I use the app/website?
Once you have created an account, you are free to begin inviting Patients to share photos, video, and notes.

Here are a number of tutorials to walk you through some of our features on CaptureProof. You can also look at our video tutorials.

In addition, we would be happy to schedule a free visit or webinar in which one of our representatives can walk you through the app and website.

Email info@captureproof.com to set up a meeting with us today.
How is CaptureProof different from other forms of Telemedicine?
Telemedicine is traditionally synchronous - not unlike a video chat with your Patient. Scheduling can be challenging, as most doctors don’t run on time.

CaptureProof has decoupled medical care from time and location, acting as the visual voicemail for medicine. Providers and their Patients do not have to be available at the same time to communicate. We are the the visual voicemail of medicine. When photos, video or notes are shared, the recipient (Provider or Patient) receives a notification. The media waits in the recipient's account - so they can view it instantaneously, in a few minutes, a few hours, or even days later - at their convenience.
Can CaptureProof integrate with existing EHRs and EMRs?
CaptureProof links into all Electronic Health Records (EHRs) and Electronic Medical Records (EMRs).

On the web, in the Patient’s profile, click the link symbol at the top right of the page. Click the ‘copy link’ button, then paste the unique and anonymized URL into the Patient’s EHR. The next time you want to review the Patient’s media, simply click this link to login and see their media. Anyone from your Virtual CaptureProof Office in can see this media, using their username and password to login.
How do I get my Patients on CaptureProof?
  1. On the Web at captureproof.com:
    1. IN OFFICE:
      Check out our tutorial for how to invite a patient with the Invite Code Handout.
      We also have invite cards for your patients - to order some free today email us at info@captureproof.com and request an invite card shipment.
      OR
      Check out our tutorial for how to add a Patient to CaptureProof while they are in your office.
      Include the Patient’s email and Mobile number, if you want to share their profile with them. However this is not required. If you do connect with them, the Patient will be notified via email, if included, with instructions to access CaptureProof.

    2. REMOTE:
      Check out the following tutorial to learn how to invite a patient remotely via Media Rx on the web.

  2. iPhone app:
    1. IN OFFICE:
      Check out the following tutorial to learn how to invite a patient in your office to CaptureProof from the iPhone app.
      Include the Patient’s email and Mobile number, if you want to share their profile with them. However this is not required. If you do connect with them, the Patient will be notified via email, with instructions to access CaptureProof.

    2. REMOTE:
      Check out the following tutorial to learn how to invite a patient remotely via Media Rx on the CaptureProof iPhone app.
      Please note that emails sometimes get stuck in your patients’ other folders. If a patient or other provider cannot find your invite, ask them to check their spam folder or simply search “captureproof” in their email.

  3. At captureproof.com on an Android or Tablet:
    1. IN OFFICE
      Check out the following tutorial to learn how to invite a patien in your office to CaptureProof from captureproof.com on your android or tablet.
      Include the Patient’s email and Mobile number, if you want to share their profile with them. However this is not required. If you do connect with them, the Patient will be notified via email, if included, with instructions to access CaptureProof.

    2. REMOTE
      Check out the following tutorial to learn how to invite a patient remotely to CaptureProof from captureproof.com on your android or tablet.
      Please note that emails sometimes get stuck in your patients’ other folders. If a patient or other provider cannot find your invite, ask them to check their spam folder or simply search “captureproof” in their email.
What is a media Rx?
A "media Rx" or "mRx" is a request from a Provider to a new or existing Patient, asking them to share just one, or a series of photos and/or video.
How do I create a media Rx Template?
CaptureProof automatically offers to save a new or edited media Rx. You simply pick "save" Check out the "Create a new media Rx" tutorial for detailed steps.
How do I edit a media Rx?
On the Web at captureproof.com:
1. Log into account on captureproof.com
2. Click the "Media Rx" tab at the top of the page
3. Click on the Media Rx template you want to edit. Make any edits you would like.
4. Click "Save Template".
How much does CaptureProof cost my patient?
CaptureProof does not charge Patients, although some Doctors are offering this premium service to their Patients as a subscription.
How much does CaptureProof cost Providers?
CaptureProof is allowing a limited number of Doctors to benefit from the platform for a limited time without a cost. CaptureProof is then a subscription model payment, based on the number of users we can come up with a pricing plan for you.
What is a "Virtual Office" in CaptureProof?
A CaptureProof Virtual Office (VO) sets a standard of sharing permissions. Sharing a Virtual Office is great for doctors who work in the same brick-and-mortar office and share call. All Providers in a VO, by default, share all Patient profiles and media.

All members of the Virtual Office can search, find, collaborate, and share Patient media.
Who can I communicate with on CaptureProof?
CaptureProof allows you to communicate with both Patients and other Health Care Providers (HCP) with photos, video, and notes. An entire team can follow an episode of care from start to finish. A HCP requests a Media Rx (mRx) from a Patient. The Patient responds with the requested photos, videos, and any notes. The HCP can then see and know what the patient is talking about. HCPs can even share Patient images with other Providers to collaborate and consult on Patient cases.
Can I communicate with my colleagues within a set of Media Rxs without the Patient in the conversation?
Yes. Once you are in the Patient’s Media Rx albums, tap on the "Add a note / Share with colleagues" box at the bottom of the screen to start composing the note. The "To" line tells you who is currently included on the note. To change the recipient/s, tap the "+" sign. Tap the square on the right side of the screen to either give "Access" or "No Access" to a recipient.

If you would like to add someone to this list, tap "+ Add Clinician" to select which Providers you would like to add to the note. Once you’ve selected all the Providers you want to include, tap the arrow at the top left of the screen - compose your message and tap ‘Send’.
How do I turn on/off Push notifications (for the iPhone app)?
Go to iPhone Settings (Gear) >> Notification Center >> go the CaptureProof app

Select how you would like the Notifications to appear on your iPhone - turn them ‘on’ to receive notifications or ‘off’ to stop getting notified.

When you first downloaded the CaptureProof iPhone app, you were told ‘This app would like to send you push notifications’ - If you tapped ‘OK’ then your Push Notifications are already active.
How do I control the number of photos and videos I receive from Patients?
CaptureProof is an invite-only application, meaning that you are able to invite your Patients as you see fit.

Once your Patient is using CaptureProof, you must accept their request each time they want to share a new set of Captures with you.
Will my Patients have 24/7 direct access to me?
CaptureProof is an asynchronous communication tool -- it is your visual voicemail. It is up to you how often you want to check the site and communicate with your Patients, but you will be notified via email and/or push notifications when they do share media or notes with you.
What if my Patients are not tech savvy?
At CaptureProof, we design for ease of use, but we understand the challenges of using a new tool, especially when your Patients may be unwell. We offer customer support to make your and their experience a better one - simply email us and we will get back to you within 24 business hours: help@captureproof.com. Or you can call our Customer Support hotline: 415.770.2020

We also have written tutorials.
I sent my Patient an invitation to use CaptureProof but they have not received it? How do I get them on CaptureProof?
First, ask them to check their spam folder. The email should be addressed from captureproof@captureproof.com.

If they still cannot find their invitation, you can resend it. On the web, click on the Patient’s profile and then click ‘Edit Profile’. At the very bottom of the profile, click ‘Resend invitation’. Or simply have them signup at https://web.captureproof.com/start
How do I connect with a Peer/Colleague using CaptureProof?
There are two ways to share medical media with your Peers on CaptureProof:

  1. You, as a Provider, can invite other Providers into your Virtual CaptureProof Office staff. Once they’ve been added to your Virtual Office Staff, they have access to all of your Patients’ profiles and can collaborate on each other’s Patient photos and videos without needing a specific invite.

  2. You can also invite a Colleague to join CaptureProof and share Media Rxs (photos and videos) and/or entire patient charts.
    Here are links to step-by-step instructions:
    1. On the Web at captureproof.com:
      Check out the following tutorial to learn how to connect with a peer/colleague using CaptureProof.

    2. iPhone app:
      Check out the following tutorial to learn how to connect with a peer/colleague using the CaptureProof iPhone app.

    3. At captureproof.com on an Android or Tablet:

      Check out the following tutorial to learn how to connect with a peer/colleague using the CaptureProof Android app.
How does CaptureProof comply with HIPAA?
CaptureProof is completely HIPAA compliant. By meeting or exceeding all federal requirements for protecting the personal health information (PHI) of patients under the Health Insurance Portability and Accountability Act of 1996 (HIPAA), we protect all data with industry leading security in place. With CaptureProof, all Patient data is encrypted both in transmission and when stored, and all data is stored in secured servers on opposite coasts of the US.
I am a Provider from the EU or Switzerland - are you Safe Harbor compliant?
Yes. CaptureProof complies with the US-EU Safe Harbor Framework and US-Swiss Safe Harbor Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. CaptureProof has certified that it adheres to these frameworks’ Safe Harbor Privacy Principles, which are the basis for the principles of this Policy. To learn more about the Safe Harbor program, and to view CaptureProof’s certification, visit: www.export.gov/safeharbor and see our relevant Safe Harbor Privacy Policy.
Are there any hidden fees/termination fees?
There are no setup or cancellation costs. There may be a processing fee to return photos and video after an account is cancelled.
What if I need support?
CaptureProof offers free and unlimited support via email: help@captureproof.com and our toll-free helpline (415-770-2020). You also have the option of arranging a free webinar to train your institution/office on using CaptureProof in a way that’s best for your Practice/Institution
I work at a large institution. Would CaptureProof work for us?
CaptureProof is designed to facilitate the flow of information across your hospital - it works great for large practices. When multiple Providers sign up, you can collaborate and refer cases easily.
Who pays when working with a large hospital?
CaptureProof is happy to negotiate institutional rates. Please put us in touch with your Hospital Administrator and we can sign your institution up to start using CaptureProof today.
I am a Resident, but would love to use this. How can I use the app?
We would be happy to get you hooked up and using CaptureProof. Please contact us at help@captureproof.com to get started today.
I forgot my PIN number. What do I do?
On the PIN sign-in screen, tap: ‘Forgot your PIN?’. It will take you to the standard CaptureProof log-in screen, where you can use your password to log in.

You will automatically be directed to the PIN setup screen; enter your new 4-digit PIN twice to set a new PIN number.
I want to reset my PIN number. How do I do that?
Log in and tap the hand icon at the top left of your screen. Tap ‘Profile’ and then tap ‘Reset PIN’. First enter your old 4-digit PIN. You will then be prompted to add your new 4-digit PIN twice. The app will confirm the PIN has been successfully set. The next time you open the app it will ask you for your 4-digit PIN to log-in. Enter your new PIN.
How is the 4-digit PIN secure enough for HIPAA?
If someone tries to access your account with the wrong 4-digit PIN 5 times the user will be redirected to your password and will not be able to continue to guess the PIN. As always, it is very important to keep passwords private and secure.
I forgot my password. What do I do?
Don’t panic. Just reset your password here: https://web.captureproof.com/password/new. If you continue to have issues accessing your account, please contact help@captureproof.com.
Is CaptureProof telehealth or an e-visit?
CaptureProof is considered telehealth, usually referred to as store-and-forward Depending on your practice location and state, certain telehealth communication is reimbursed.
Do I need to sign a Business Associate Agreement (BAA) with CaptureProof to start using you in my practice and/or institution?
Yes, before you license our technology you will need to sign a BAA with us. When you create an account with CaptureProof - you are asked to electronically sign a BAA with CaptureProof prior to logging in for the first time.
How many photos and video can I store monthly (space)?
Each license includes unlimited Patients and unlimited photo and video storage.
How can I upload from my existing iPhone Camera Roll?
If you need to upload existing photos/video, this can be done through captureproof.com on your desktop or mobile phone.

If you are using the iPhone app, (and you are a Provider) it won't let you upload photos from your photo album for HIPAA-related reasons.
How long are photos and videos saved for?
Currently photos and video are saved for 7 years.
What will happen if I don’t have cell phone reception?
With our iPhone app or using the CaptureProof site on your mobile - if you are using a smartphone in an area that has wi-fi, you can join the wireless network and still use CaptureProof as normal.

For CaptureProof on the web, in order to access your account you are sent an authentication code, to your mobile phone.
What is an authentication code? How do I get one?
An authentication code is a password sent to you via SMS. It is the second step to signing in on the CaptureProof website when accessing it via your desktop, laptop or phone.

This is a security feature of CaptureProof, and is our second layer of authentication to ensure that you and only you have access to your personal medical information, photos and video.
Do I have to enter an authentication code each time I login on the web?
If you not want to enter an authentication code every time you sign into your CaptureProof account, you can designate your computer or device as a Trusted Device.

When you first login, you will have the option to check or uncheck a box which says, ‘Do not ask for authentication code again on this device’. If this box remains checked - you will not be asked to enter in your authentication code for the next 90 days.

If you change your mind and decide you do not want CaptureProof to recognize your device and be asked for authentication code each time you log in - simply reset your password and you will have the opportunity to uncheck the box mentioned above.
What does it mean if my account is "disabled"?
If you enter the incorrect authentication code (sent to your mobile phone) 5 times, your account will be disabled. This measure has been implemented to protect your account from hackers.

Simply contact us at help@captureproof.com or call 415.770.2020 to confirm your identity and reinstate your account.
Who do I contact if my question isn’t answered here?
Contact us at help@captureproof.com or reach out to our customer support line: 415.770.2020.